Job Summary
We are seeking a Technical Support Specialist to provide 1st and 2nd line IT support, acting as the first point of contact for users across ISS UK.
Key Responsibilities
* Act as the first point of contact for IT support requests using approved support channels
* Log, categorize, prioritize, and manage incidents and service requests in line with SLAs
* Provide 1st line support for desktop, mobile applications, and mobile devices, resolving issues at first contact where possible
* Investigate and resolve more complex technical issues as part of 2nd line support
* Manage user accounts, permissions, access controls, and authentication issues
* Support endpoint and application configuration, patching, updates, and routine maintenance
* Escalate unresolved or high-impact incidents to 3rd line or specialist teams when required
* Participate in IT projects, system upgrades, deployments, and service improvement initiatives
Qualifications and Experience
* Experience in 1st and/or 2nd line technical support within a service environment
* Strong troubleshooting and problem-solving skills across desktop, mobile, and applications
* Good understanding of operating systems, devices, and basic networking
* Experience with user account management and access control
* Familiarity with IT ticketing systems and SLA-driven support
* Clear communication skills with a strong customer service focus
* Ability to manage multiple priorities in a fast-paced environment
* Willingness to learn, develop, and support IT projects and change activities
* Disability Confident – will provide an interview to any applicant who declares a disability and meets the minimum criteria
Equal Opportunity Employer
ISS is a Disability Confident employer and welcomes all applicants regardless of age, disability, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are a Gold Employer Recognition Scheme award holder and a signatory of the Armed Forces Covenant.
J-18808-Ljbffr