Profit & Asset Protection Returns Operative Responsible to: Returns Management Department: Group Profit & Asset Protection Location: Kingsway DC - Rochdale Hours: Dayshift 4 Days on 4 Days off Role Overview: The purpose of this job is to ensure that all types of Store & Supllier returns are processed end to end in accordance with company procedures, Also responsible for investigating warehouse adjustments & dealing with various stock checks throughout the DC to maximise accuracy and stock availability. To implement and ensure adherence to all company procedures and ensuring that the company’s exceptional standards are achieved. Key Duties/Responsibilities: · Unload, breakdown and locate all inbound Retail Returns from both internal and external sources · Meet all KPI’s set within the department · Process all Retail/internet Return types from across the group. · Report any potential quality or product issues to the Management team for review · Complete returns documentation & liaise with suppliers via email and phone · Maintain daily logs of all return’s consignments pending despatch · To sort, grade & up-cycle selected types of stock · Assist with the ongoing development of colleagues and personal development · Liaise and interact with all operational functions within the DC to ensure that stocks and returns are processed & stored in their respective locations. · To analyse adjustments and feedback your findings. · Investigate stock movements within the department to ensure locations have the correct stock & quantities · To complete any other adhoc tasks as directed by your line Manager in line with current levels of responsibility. Skills, Knowledge & Experience: · Good communication skills both written and verbal. · Shogun/WMS skills preferred but not essential · Computer literate with knowledge of Microsoft Office applications. · Be able to demonstrate a high level of literacy and numeracy in order to produce documentation and maintain a variety of accurate records. · Ability to prioritise work. · Ability to work as part of a team. · Self-motivated with the ability to work on your own initiative. · Be able to communicate and operate with all levels of staff.