As an Operations Support Agent, you will be working in a fast-paced environment and adhering to strict timelines. Location: Edinburgh.
Salary: £13.42 per hour
(Premium paid for hours worked between 19:00 - 22:00 - £1.44, and 22:00 - 06:00 - £1.74)
Hours: 35 per week
Working pattern: To be confirmed
You will be responsible for the following:
1. Answering incoming calls from customers regarding collection requests and delivery queries.
2. Sorting and allocating premium and distance deliveries.
3. Checking and investigating (when needed) failed deliveries/collections.
4. Prioritising and reallocating failures for the next day’s delivery as required.
5. Inputting data into our tracking system.
6. Maintaining clear and effective communication and collaboration with the team, managers, and other depots.
7. Following FedEx processes, procedures, and controls, as well as external regulatory requirements.
You will also provide support to your supervisor and team members as required, while complying with all legal requirements and ensuring the safe movement of freight.
In this role, you'll ensure that customers' urgent packages are delivered on time, providing high-quality customer service and making every experience outstanding.
Full training will be provided, along with a competitive salary and benefits package.
We offer excellent career opportunities for those eager to progress in a supportive, rapidly expanding environment.
Diversity & Inclusion is a core value at FedEx, reflected in our celebration of cultures, inspiration, and creating an inclusive community. FedEx in the UK is Disability Confident Committed.
FedEx is built on a philosophy that puts people first. We are an equal opportunity employer committed to a diverse workforce and providing growth opportunities for all.
Our Company
FedEx is one of the world's largest express transportation companies, recognized among the top 10 World’s Most Admired Companies by Fortune magazine. We serve over 220 countries and territories, driven by our dedicated team of FedEx team members committed to delivering outstanding service.
Our Philosophy
The People-Service-Profit (P-S-P) philosophy guides all our decisions, emphasizing care for our people, exemplary service, and reinvestment into our business and staff. Our success is rooted in our people, fostering an environment of innovation and high service quality.
Our Culture
Our culture, a cornerstone of our success since the 1970s, is reflected in our behaviors and actions worldwide. It differentiates us in today’s global marketplace and supports our growth and competitiveness.
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