Mental Health Liaison Team (South) Administrator
NHS AfC: Band 2
Main area Mental Health Liaison Team Grade NHS AfC: Band 2 Contract Permanent Hours Part time - hours per week Job ref -ACA-1- Site Royal Derby Hospital Town Derby Salary £, pa pro rata Salary period Yearly Closing //6 :
Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
Job overview
To provide efficient, accurate, and confidential administrative support to the Mental Health Liaison Team, ensuring smooth day-to-day operations. The post holder will act as the first point of contact for internal and external enquiries, support clinical staff with administrative tasks, and contribute to a high-quality service for patients and partner teams.
Main duties of the job
Provide day‑to‑day administrative support to the Mental Health Liaison Team, including managing phone calls, shared inboxes and general enquiries. Support the processing of referrals and ensure accurate, timely entry of patient information into electronic record systems. Prepare and maintain documents such as letters, reports, meeting notes and activity logs. Assist with diary management, meeting coordination, room bookings and basic rota updates. Maintain organised filing systems, manage office supplies and support general office housekeeping. Handle sensitive and confidential information in line with Trust policies and information governance requirements. Work collaboratively with clinical staff, ward teams and external partners to support the smooth running of the service
Working for our organisation
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
Benefits include:
1. Commitment to flexible working where this is possible
2. days annual leave/year plus bank holidays, increasing to days after 5 years & days after years’ service
3. Yearly appraisal and commitment to ongoing training
4. Generous NHS pension scheme
5. Good maternity, paternity and adoption benefits
6. Health service discounts and online benefits
7. Incremental pay progression
8. Free confidential employee assistance programme /7
9. Access to our LGBT+ network, BAME Network and Christian Network
10. Health and wellbeing opportunities
11. Structured learning and development opportunities
Detailed job description and main responsibilities
Administrative Support
·Provide general administrative and clerical support to the Mental Health Liaison Team, including filing, scanning, data entry and document preparation.
·Maintain accurate and timely electronic patient records SystmOne).
·Assist with the typing of clinical letters, minutes, reports and other documents.
·Manage the shared inbox and respond to routine queries appropriately.
Communication & Team Support
·Act as a first point of contact for internal and external enquiries, ensuring they are dealt with courteously and efficiently.
·Liaise with clinical staff, ward teams, external agencies and service users.
·Handle telephone calls, taking accurate messages and ensuring timely follow‑up.
Care Coordination Support
·Support the processing and logging of referrals to the liaison service.
·Assist with coordination of meetings, including room bookings and minute‑taking.
Information Management
·Ensure confidentiality is maintained in accordance with Trust policies and GDPR.
·Collect and input service activity data as required.
·Support the team with routine audits and reporting requirements.
General Duties
·Maintain adequate levels of office supplies and equipment.
·Support onboarding tasks for new staff (ID badges, equipment requests etc.).
·Contribute to a welcoming, organised, and efficient office environment.
Participate in mandatory training and personal development activities
Person specification
Experience
Essential criteria
12. Good written and verbal communication
13. Healthcare-specific experience in administration roles
Desirable criteria
14. Experience using SystmOne Electronic Patient Record
Skills
Essential criteria
15. Ability to organise workload and manage priorities
16. Ability to work as a team and independently
Desirable criteria
17. Ability to produce simple data reports/contribute to audits
Knowledge
Essential criteria
18. Understanding of patient confidentiality
19. Understanding of information governance
Desirable criteria
20. Awareness of DHCFT policy/procedures
Further details / informal visits contact
NameJim CookJob titleService ManagerEmail number
If you have problems applying, contact
Address Recruitment Team
Telephone, option 1, option 1