BBC Switchboard Operator
Shift Times: Monday to Thursday 08:30-17:00 (7.5 hours per day) and Friday 08:30-16:30. 37HPW
Pay Rate: £12.21 per hour
Length of Assignment: Fixed-term basis until 30 April 2026
Location: Glasgow, G51 DE
Please note the role is subject to a three-week probationary period and We are only able to consider new applicants for this position, therefore previous applicants need not re-apply.
The Opportunity
Based at BBC Scotland's Pacific Quay, this role is part of the contract with the BBC to provide a 24/7 Switchboard Operator service.
The team consists of 10 Operators working different shift patterns, including weekends, and Bank Holidays, and reporting into the Team Leader.
Key Deliverables and Responsibilities:
1. To provide a professional operator service, acting as the common interface for internal and external callers within the BBC environment.
2. You will answer all calls in a professional, courteous and efficient manner and be responsible for ensuring that all calls are connected to the desired destination.
3. To perform operators duties on the BBC Operator Services switchboard within the procedures laid down and familiarise oneself with all processes.
4. To provide cover for sickness...