At Buzzworks, we are all about making people feel great – our guests, our teams, and our communities. With a portfolio of outstanding venues and a strong people-focused culture, we’re passionate about delivering exceptional hospitality and building careers that thrive.
The Buzz
• A buzzing, people-focused culture
• Flexible working options
• 40% staff discount across all Buzzworks venues
• Additional holidays for long service at 1, 3 and 5 years
• Access to Wagestream (financial wellbeing tool)
• Buzzworks Perks – exclusive discounts, treats & more
• Wellbeing Hub & Employee Assistance Programme
• Annual Wellbeing Day & Discounted Gym Membership
• Training, development, and real progression opportuniti
The Works
As our POS System Administrator, you’ll play a key role in ensuring our point-of-sale systems run smoothly, securely, and efficiently across all venues. From managing day-to-day technical support to overseeing system updates and training, you’ll be the go-to expert for everything POS.
You’ll collaborate with venue teams, IT, and key departments to optimise functionality and ensure the system enhances both team experience and guest satisfaction.
System Management & Support
• Configure, manage, and maintain POS hardware and software across all venues
• Monitor system performance and troubleshoot issues to minimise downtime
• Provide timely and effective technical support to venue teams, both remotely and on-site
• Maintain user roles, permissions, and data security within the system
• Coordinate with vendors and internal teams for system updates, enhancements, and issue resolution
Training & Documentation
• Create and maintain clear, user-friendly guides and documentation for POS processes
• Deliver training for venue teams to support confident and consistent system use
• Support onboarding and ongoing learning by embedding POS knowledge into L&D platforms
• Keep all documentation current with system updates and business needs
Optimisation & Collaboration
• Collaborate with Operations, Finance, and IT to ensure smooth data flow and reporting
• Analyse system data to identify and recommend improvements in performance and usability
• Support system rollouts, upgrades, and testing with a focus on user experience and business alignment
• Act as the voice of the end user in any system development or integration projects
What We’re Looking For
• Experience in a POS administration or retail IT support role
• Technically confident with strong problem-solving and analytical skills
• Process-driven with a keen eye for detail and data accuracy
• Excellent communicator, able to explain technical concepts to non-technical users
• Skilled in documentation, training, and supporting teams in a fast-paced environment
• Collaborative, with a customer-first mindset and a passion for service excellence
• Enthusiastic about hospitality and committed to enabling great guest experiences
Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to our mission:
To make people feel great through hospitality.
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