Midlands Partnership NHS Foundation Trust
Business Support Officer
The closing date is 01 May 2026
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Responsibilities
* To establish and maintain a business support infrastructure necessary to assist the Service Manager, Operational and Clinical Leads in meeting the Trust's objectives and targets, including the development of systems and processes to monitor performance against the Trust's Key Performance Indicators.
* To analyse reports and extract data from all report formats for all Key Performance Indicators (Quantity & Quality) and feed this back to Service Manager, Operational and Clinical Lead in a format that can be used within Services/Teams for planning and supervision purposes.
* To request information/activity reports required on behalf of the Service Manager, Operational and Clinical Leads, including care co-ordination, care cluster, data timeliness, contract monitoring reports, waiting times, cancelled clinics etc.
* To provide a central point of contact to respond to/resolve any queries on behalf of Service Manager, Operational and Clinical Leads in relation to all Key Performance Indicators.
* To request and analyse information from the ESR Business Intelligence system and other sources such as the Patient Information System, ensuring compliance with staff mandatory training/appraisals/sickness and providing required reports.
* To approach individual clinicians to highlight performance issues, request action and, where necessary, to escalate poor performance/compliance via the Operational and Clinical Leads or further to the Service Manager.
* To attend and participate in the weekly meetings where required, updating the clinical system as necessary and sending letters, emails and other information as required.
* To assist the Service Manager, Performance Manager, Operational and Clinical Leads with monthly Nominal Roll, leave and expense returns as required.
* To deliver appropriate training to staff on the Patient Information System and identify and report any training issues/needs.
* To collate CQC evidence and review the Risk Register on a regular basis in line with local guidance.
* To maintain concentration for long periods of time working on reports such as the deep dive report for KPIs, managing interruptions and ensuring timely completion.
* To work in a restricted position for a substantial proportion of the working time, including sitting at a computer desk, in meetings or while driving.
Qualifications
* NVQ Level 3 Business Administration (or equivalent level of experience)
* OCR/RSA III or equivalent experience
* BTEC Diploma in Business Administration (Level 1)
Experience
* Ability to work under pressure and to meet tight deadlines: prioritising workload.
* Requirement to travel between Trust sites across a wide geographical area as deemed necessary to Service requirements.
* Experience in using clinical systems such as RiO, Healthroster or ESR systems.
* Experience in using BI reports.
* Experience with data extraction, analysis and reporting from a variety of sources, including sensitive clinical information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Midlands Partnership NHS Foundation Trust
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