Overview
Salary: £32,000.00 - £40,000.00 per year. We are growing in the Bournemouth, Christchurch and Poole area and we are recruiting for a Housing Officer to join our existing team of Housing, ASB and Scheme officers. Based from our Hurn Office 1 day a week, with extensive travel across the Dorset area. You\'ll manage your own diary with a mix of working from home, in the office and out with our customers, colleagues and partner agencies. We will be offering £32,000 - £40,000 depending on experience.
The role: As a Housing Officer, you\'ll be the visible and proactive presence within your community, working directly with residents, colleagues, and partners to deliver customer-focused services. You\'ll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
Responsibilities
* Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
* Acting as a trusted point of contact for customers
* Building relationships with local authorities, community groups, and partner agencies
* Using data insights to improve services and ensure compliance with legislation and regulations
* Supporting neighbourhood improvements and shaping services based on the voice of our customers
* Maintaining accurate customer records and ensuring data is used responsibly
* Promoting SNG\'s values and culture of collaboration, safety, and inclusion
Qualifications
* Experience delivering tenancy, lease, or neighbourhood management services
* Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
* A collaborative approach, working across teams and with external stakeholders
* Good knowledge of landlord services and the ability to apply this in practice
* A customer-first mindset, with a track record of achieving positive outcomes
* Confidence using digital tools to support service delivery
* A full driving licence and access to your own vehicle
Benefits
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Chance to buy or sell holiday as part of our flexible benefits package
* 3 additional wellbeing days and 2 paid volunteering days
* Generous matched pension scheme up to 12% and Life cover at 4x salary
* Enhanced maternity/paternity/adoption pay
* Options for private medical insurance, dental insurance and critical illness cover
* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
Additional information
At Sovereign Network Group, we are committed to inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Please note a Basic DBS check will be undertaken for the successful candidate.
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