Operational Governance and Compliance Officer
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Job Summary
This is a fantastic opportunity to be part of an innovative, close‑knit team delivering a range of primary and community care services across Leeds. The Operational Governance and Compliance Officer plays a key role in ensuring that Leeds GP Confederation services operate safely, effectively, and in line with statutory, regulatory, and contractual requirements. The postholder will support the implementation of governance processes, oversee operational compliance activity, and ensure that incidents, complaints, patient experience, information governance, and regulatory standards (including CQC) are effectively managed.
About Us
Leeds GP Confederation is a collective of GP practices working together to deliver high‑quality, patient‑centred primary care across the city. By collaborating, we share resources, expertise, and innovation to improve services for our communities. Our mission is to support general practice, strengthen local healthcare, and ensure every patient in Leeds receives the right care, at the right time, from the right people.
Details
* Date posted: 09 January 2026
* Salary: £35,315 a year
* Contract: Fixed term 12 months
* Working pattern: Part‑time, Flexible working (30 hours per week)
* Reference number: B0348‑26‑0002
* Job location: 3 White Rose Office Park, Leeds, LS11 0DL
Job Responsibilities
* Support the development, implementation, and monitoring of robust operational governance frameworks across Leeds GP Confederation services.
* Maintain governance documentation: policy registers, risk registers, compliance logs, internal assurance records.
* Coordinate internal audits and self‑assessments, ensuring actions are followed up and reported through governance structures.
* Ensure services comply with NHS England guidance, contractual requirements, and relevant clinical and corporate governance standards.
* Provide accurate and timely governance reports to senior management, boards, and governance committees.
* Oversee the operational management of incidents, complaints, ensuring timely investigation, documentation, and resolution in line with organisational policy and NHS guidance.
* Support root cause analysis and lessons‑learned processes, ensuring findings are communicated and embedded in service improvement plans.
* Prepare reports and trend analyses for governance meetings, highlighting areas for improvement and compliance risks.
* Lead the collection, analysis, and reporting of patient experience feedback, including Friends and Family Test (FFT) and other survey data.
* Work with service leads to ensure patient feedback informs service design and continuous improvement.
* Support communication with patients and stakeholders regarding service quality, complaints, and improvement initiatives.
* Coordinate the review, updating, and approval of policies and standard operating procedures (SOPs).
* Ensure all staff have timely access to up‑to‑date policies and understand their responsibilities in relation to compliance.
* Ensure operational compliance with information governance legislation and standards (UK GDPR, Data Protection Act 2018, NHS Data Security).
* Support staff with IG queries, providing advice, escalation routes, and promoting best practice in data handling and confidentiality.
* Oversee the management of IG incidents, data breaches, and Subject Access Requests (SARs).
* Work collaboratively with the Data Protection Officer, Caldicott Guardian, IT, and clinical teams to ensure appropriate data security and sharing controls.
* Support IG training compliance and maintain evidence required for audits and external assurance.
* Support operational leaders in readiness for CQC inspections, ensuring evidence portfolios, documentation, and staff awareness.
* Monitor compliance with CQC Key Lines of Enquiry and support action plans to address gaps or recommendations.
* Implement action plans and improvements arising from inspections or internal reviews.
* Maintain and update operational risk registers, ensuring risks are appropriately described, scored, mitigated, and escalated.
* Contribute to governance committees and meetings, providing accurate reporting and assurance on compliance activity.
* Support delivery of governance and compliance training for staff (incident reporting, complaint handling, CQC standards).
* Promote a culture of continuous improvement, openness, and learning across all operational teams.
* Produce regular governance and compliance reports for senior leadership, board, and relevant subcommittees.
* Support the integration of governance data into performance dashboards and quality reports.
* Work as an effective and responsible team member, supporting others and exploring new ways of working.
* Accept delegation from senior staff, prioritise own workload and ensure effective time management.
* Participate in team activities that create opportunities to improve patient care.
* Reflect on own and team activities and suggest ways to improve and enhance team performance.
Person Specification
Qualifications
* Educated to degree level or equivalent experience in governance, health management, quality, compliance.
* Evidence of ongoing professional development.
* Training or certification in governance, risk management, or quality improvement (or willingness to work towards).
* Formal qualification in information governance, data protection, or related subject (e.g., GDPR Practitioner) – desirable.
* Training in incident investigation methodologies (Root Cause Analysis, After‑Action Review) – desirable.
* Project management qualification (PRINCE2, Agile) – desirable.
Experience
* Experience in governance, quality, compliance, or operational management role within health or public services.
* Managing incidents, complaints, or patient experience processes.
* Monitoring compliance against policies, standards, or regulatory requirements.
* Supporting audits, inspections, or assurance processes.
* Maintaining accurate records, logs, governance documentation.
* Experience in primary care, GP practices, or NHS provider organisations – desirable.
* Supporting CQC readiness or regulatory inspections – desirable.
* Handling information governance queries, SARs, or data breach investigations – desirable.
* Producing written reports for committees, Boards, senior leaders – desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission to the Disclosure and Barring Service is required to check for any previous criminal convictions.
Employer Details
Leeds GP Confederation
3 White Rose Office Park, Leeds, LS11 0DL
Website: https://www.leedsgpconfederation.org.uk/
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