IXORA Hotel and Spa opened in December 2024 which forms part of
Interesting Hotels Group, nestled in the breathtaking surroundings of
Snowdonia (Eryri) National
Park, IXORA Hotel & Spa is your modern sanctuary for leisure and
business alike. Surrounded by stunning panoramic mountain views and
serene natural beauty, we offer luxurious accommodations, onsite dining,
a fitness centre and tranquil Spa.
We are now looking for a Food & Beverage Supervisor who
shares our passion for hospitality, and world-class customer service.
We value hard working, positive team players who are committed to
delivering an incredible experience for our guests. Want to be part of
this new adventure? Take a look at the full job description below.
Job Purpose
As the Food and Beverage Supervisor you will supervise your team to ensure the delivery of optimal productivity, customer experience and income performance. Ensuring the team provides a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.
Main Duties and Responsibilities
* Supervise and coordinate daily F&B service (restaurant, bar, room service, banquet, etc.)
* Ensure service runs smoothly and meets hotel standards
* Oversee opening/closing procedures
* Assign tasks and sections to service staff
* Monitor guest flow and adjust staffing when needed
* Train, guide, and motivate F&B staff
* Supervise staff performance
* Prepare duty rosters and break schedules
* Conduct pre-shift briefings and meetings
* Ensure staff follow grooming and uniform standards
* Maintain high levels of customer service and satisfaction
* Welcome and interact with guests professionally
* Handle guest complaints and resolve issues promptly
* Collect feedback and suggest improvements
* Support VIP and special guest arrangements
* Ensure food and beverages are served according to standards
* Check presentation, portioning, and temperature of dishes
* Ensure cleanliness of dining areas, equipment, and workstations
* Monitor and minimse waste
* Ensure tables and service areas are well organised
* Assist in monitoring inventory and stock levels
* Report low stock and coordinate with management for ordering
Experience
* Leadership and team coordination
* Strong communication
* Problem-solving under pressure
* Knowledge of F&B service standards
* Customer-focused mindset
‘What’s in it for me?’ I hear you ask
* Staff stays across the group
* Service charge paid regularly
* Uniform provided
* Health Assured Employee Assistance Programme
* Opportunity to develop
* Training
Additional Information
* If you have not heard back from us within 28 days of your application then it has not been successful on this occasion but please do consider applying for future department/business vacancies