* Answering phone calls from clients addressing their issues using the client portal system
* Responding to online chats from clients supporting their issues using the client portal system
* Working with IT/Dev/external suppliers to address technical issues with the site
* Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system
Centralised Mattersphere System Database Management
* Creation of Associate contacts in Mattersphere
* Working through branch office requests for data changes
Reprographics Function
* Producing Bundles
* Indexing Services
* Binding Services
* Specialist print and copy services
* Document scanning and digitisation service
The Person:
* Ability to multitask
* A professional, honest, flexible and reliable attitude and approach
* Ability to work in a fast paced, high pressured environment
* Customer focus with a proactive “can do” attitude
* Strong communication skills & ability to communicate at all levels and across all departments
* Able to work within a team as well as independently
* Able to demonstrate initiative, strong work ethic and ability to problem solve
* Ability to prioritise workload
* Willingness to learn new skills and adapt to change
* Have a good understanding of the Microsoft office and case management systems
* Ability to travel to other offices to provide support when required
Company Core Values:
* Aspire: To challenge convention, an entrepreneur with energy for change. To be the best that we can be
* Integrate: Bring together people and systems into a cohesive force
* Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth
* Commit: To delivering excellent client experience and working with integrity, investing in long term relationships, creating a strong market position and delivering sustained commercial advantage
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