Job Overview
We are looking for a Health Care Support Worker for the Discharge Lounge at Royal United Hospital Bath. The Discharge Lounge supports patient flow by providing a safe, calm environment for patients awaiting transport home or to a Community Hospital.
Responsibilities
* Patient care and clinical support, including enhanced personal care, delegated clinical tasks, recognise and escalation of deterioration, support safe mobility, and assist with nutrition and hydration.
* Discharge coordination and flow: collection of patients from wards, support TTA readiness, update patient flow systems, liaise with transport services, communicate with wards and MDT, apply exclusion criteria, and assist porters with transport.
* Documentation and information handling: complete delegated documentation, ensure accuracy and confidentiality, and support Datix reporting.
* Environment, equipment, and safety: maintain a safe clean environment, perform equipment checks, support manual handling safety, and assist in emergency situations.
* Communication and patient experience: provide compassionate communication, support patients with cognitive impairment, and manage expectations professionally.
* Professional development and service improvement: complete mandatory training, support induction of new staff, contribute to QI initiatives, and participate in supervision and appraisal.
Qualifications
Essential criteria
* NVQ Level 2 in Health & Social Care (or equivalent experience)
* Years of experience
* IT skills
Desirable criteria
* Evidence of work experience in a Discharge Lounge
* Care Certificate or willingness to complete
* Evidence of work experience
Essential Knowledge & Skills
* Effective communication skills
* Ability to work under pressure
Desirable Knowledge & Skills
* Relevant training
* Very good communication skills
* Evidence of IT training
Practical Scenario Assessment
* Scenario-based assessment
* Skills assessment
* Patient safety & clinical judgement
Values and Behaviour
Essential criteria
* Demonstrates RUH values
* Compassionate, patient-centred approach
* Professionalism, reliability, respect
Desirable criteria
* Demonstrates NHS Constitution values
* Calm under pressure and adaptable to rapid change
Applicant requirements
The postholder will have access to vulnerable people in normal duties; a Disclosure and Barring Service check is required.
Right to Work
Applicants must have the right to work in the UK. Visa situations must be addressed prior to application.
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