Director of Customer Success Strategic and commercially minded Customer Success leader who has built and scaled high-performing SaaS teams across EMEA. Led leaders, partnered closely with Sales and Product, and know how to turn strong customer outcomes into long-term value, retention, and sustainable business impact, •Stakeholder and boardroom discussing forecasts and expansion strategy as you are refine a playbook or support a complex enterprise customer conversation, Leadership style grounded in data, commercial judgement, and genuine customer empathy., Challenging the status quo, thinking long-term, and operating effectively in fast-moving, matrixed environments. Customer Success for what it truly is a strategic driver of growth, retention, and long-term customer value, • Collaborate with global CS leadership to align on programs, frameworks, and best practices, balancing global consistency with local nuance, • Act as the regional voice of the customer, influencing product direction and go-to-market priorities, • Use data-driven insights to continuously improve team effectiveness and customer outcomes, • Inspire resilience and adaptability within your team, guiding them to deliver high-quality • Lead and develop the EMEA Customer Success organisation, mentoring leaders and building a culture of accountability, ownership, and performance, • Deliver against regional retention and expansion targets, ensu...