Location: London - Charing Cross nearest tube
Hybrid WorkingWe are seeking an experienced Senior Pensions Administrator to join our clients London-based team. In this role, you'll play a key part in ensuring accurate delivery of pension administration services, supporting and mentoring colleagues, and maintaining strong client and member relationships.
Your role as Senior Pensions Administrator:
Check, authorise, and monitor work produced by team members
Train, mentor, and assist less experienced administrators
Ensure scheme benefits are calculated and paid accurately in line with scheme rules and pensions legislation
Maintain membership records and ensure database accuracy
Provide technical information to members, clients, and third parties, both verbally and in writing
Liaise with clients, actuaries, consultants, providers, pension payroll teams, and other stakeholders
Handle member queries confidently via phone, email, and letter
Prioritise workloads effectively to meet deadlines and service levels
Support project work as directed by the Team Leader or Manager
Ensure compliance with ISO and AAF accreditations
Contribute to a culture of high standards, quality, and client responsiveness
The person:
Solid experience working with Defined Benefit (DB) pension schemes.
Strong pensions industry background with up-to-date knowledge of legislation and disclosure requirements
Skilled in MS Office applications, particularly Excel and Word
Takes ownership, accountability, and pride in delivering high-quality work
Strong GCSEs (Maths & English - minimum grade B/6 or equivalent)
Ideally educated to A Level or equivalent; candidates with strong experience will also be considered.
Willingness to study towards relevant pensions qualifications (e.g. CPC, QPA, DPC, RPC, APMI)
Desirable:
Some progress with professional pensions qualifications (PMI/QPA/RPC/DPC/DPA)
Benefits:
Competitive salary with annual discretionary bonus.
25 days' holiday (with buy/sell flexibility)
Pension matching, life assurance, and healthcare plans
Flexible benefits scheme, retailer discounts, digital GP service, and employee assistance
Paid volunteering days and opportunities to participate in community events
Generous referral bonuses for recommending candidates