40 hours per week Monday - Friday £35,000 per annum Working between two sites UK&I Bounce plan Check your local transport links here: Plan Your Journey | Traveline - B1 2AX Job Description: We are looking for an experienced and motivated FOH Manager/ Cleaning Supervisor to join our team. You will manage and supervise soft facilities services, including cleaning, portering, front-of-house, and mailroom operations. This is a hands-on leadership role where you’ll ensure service standards are consistently met while supporting the General Services Manager to deliver excellence. What you will do: Oversee the daily delivery of soft facilities management services. Supervise and support a team of cleaners, porters, mailroom operatives, and front-of-house colleagues. Ensure compliance with service level agreements (SLAs), KPIs, and contractual standards. Build and maintain strong client and customer relationships. Complete weekly KPI reporting and assist with audits. Promote a safe, clean, and efficient working environment. Handle stock, equipment, and resources responsibly. Provide training, coaching, and cover for team members and managers when required. What You Bring: Oversee the daily delivery of soft facilities management services. Supervise and support a team of cleaners, porters, mailroom operatives, and front-of-house colleagues. Ensure compliance with service level agreements (SLAs), KPIs, and contractual standards. Build and maintain strong client and customer relationships. Complete weekly KPI reporting and assist with audits. Promote a safe, clean, and efficient working environment. Handle stock, equipment, and resources responsibly. Provide training, coaching, and cover for team members and managers when required. What we offer: Training and professional development opportunities. A supportive team environment. Opportunities for career progression. The chance to make a real impact in a visible, people-focused role. A friendly and supportive work environment Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme. Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit. Career Growth – Apprenticeships, learning tools, and development opportunities. Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform. Join us and be part of a company that values its employees and offers real career growth opportunities.