Hgv service advisor

HGV Service Advisor
Location: Heathrow
Salary: £32,000 basic + bonus
Working Hours: 42 hours per week on a rotating shift pattern:

5:30am – 2:30pm
8:00am – 5:00pm
10:00am – 7:00pm
Plus 1 in 3 Saturdays: 7:00am – 12:00pmWe have an exciting opportunity for an experienced HGV Service Advisor to join a busy commercial vehicle dealership in Heathrow. This role is ideal for someone with strong customer service and organisational skills who thrives in a fast-paced workshop environment and enjoys being the key link between customers and the workshop.

HGV Service Advisor Company Benefits
30 days annual leave including bank holidays
Additional annual leave with long service
Holiday purchase scheme
Company pension scheme
Manufacturer training and career progression opportunities
Free Class IV MOT each year
Referral bonus scheme
Enhanced paternity pay
Personal accident scheme
Corporate uniform provided
Cycle to Work scheme
Supportive family-run business environmentHGV Service Advisor Role
Manage customer bookings and act as the main point of contact throughout the service process
Liaise with customers and technicians to provide updates on vehicle progress and repair requirements
Upsell additional repairs and workshop services where appropriate
Obtain authorisations, raise invoices, and maintain accurate service records
Schedule workshop jobs to maximise efficiency and utilisation
Order parts and arrange subcontract work when required
Follow up with customers after completion to ensure satisfactionHGV Service Advisor Requirements
Previous experience as a Service Advisor, ideally within HGV, commercial vehicles, or automotive
Excellent customer service and communication skills
Strong organisational and administrative ability
Able to work effectively under pressure and manage multiple priorities
Good technical understanding of vehicle servicing and repairs
Proactive team player with excellent attention to detailPlease note all applications will be handled confidentially.
Consultant – Robert Samuels – Octane Recruitment
RSOJ

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries