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Role Details
* Position: System Engineer
* Location: Birmingham (SCC operate hybrid working, which comprises a mix of office and home working)
* Contract Type: Permanent
* Salary: £26,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid volunteering days a year
* Hours: 9.00 am – 5.30 pm Monday – Friday
* Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and lifelong learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role Purpose
Attend customer sites as part of the systems engineering team to undertake installations, moves, and changes following customer-generated scripts. Responsibilities include un-packing IT equipment, installing in specific locations, configuring units to pre-defined standards, and undertaking engineering project work such as software and hardware installations, decommissioning, and auditing.
Key Responsibilities
* Support deployment of IT hardware and software at customer sites within required parameters.
* Install & configure desktops, laptops, peripherals, including data migration, network printing, and drives.
* Assist with initial builds and configurations of laptops and desktops for end users.
* Deliver IT support and deployment services proactively to a diverse customer portfolio.
* Support deployment activities through floor walking.
* Ensure customer issues are handled professionally and promptly using strong technical and customer service skills.
* Complete all work to a high standard and in a timely manner.
* Communicate effectively with managers and stakeholders within SCC and customer organizations.
* Work independently or as part of a team on customer sites.
* Embrace and train on new technologies to maintain role standards.
* Comply with policies and health & safety guidelines.
* Assist project leaders or senior engineers with project activities as required.
* Be flexible with working hours and willing to travel, including international travel and overnight stays.
* Work overtime when necessary.
* Adhere to SCC and customer policies and responsibilities.
Skills and Experience
* Professional appearance and demeanor.
* Full UK driving license (if required).
* Excellent communication and customer-facing skills.
* Flexible and pragmatic approach.
* Ability to obtain necessary security clearances.
* Self-motivated with good organizational skills.
* Strong problem-solving skills.
* Demonstrable IT sector experience and technical capability.
About Us
SCC is Europe's largest privately-owned IT business, based in Birmingham, helping clients succeed through IT transformation and customer experience. We foster innovation by combining ideas, people, and disciplines, and are passionate about simplifying the complex in IT.
Equal Opportunities
SCC is committed to diversity and inclusion, ensuring equal opportunities for all applicants and employees regardless of protected characteristics.
If selected for interview and you require reasonable adjustments, please inform the SCC Talent Acquisition team.
Learn more about our Diversity & Inclusion, Sustainability, and Life at SCC.
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