Job Description
Location: HullWorking Pattern: 4 days per week on-site Employment Type: Permanent
Overview
We are looking for a proactive and customer-focused Desktop Support Engineer to join our team in Hull. This role is ideal for someone who takes pride in delivering exceptional end-user support, enjoys solving technical problems, and has strong hands-on experience with Microsoft Intune and Endpoint Management.
Key Responsibilities
* Provide on-site 1st–2nd line support across desktops, laptops, mobile devices, and peripherals.
* Deliver outstanding face-to-face technical support to internal users, ensuring issues are resolved efficiently and professionally.
* Manage, configure, and support devices through Microsoft Intune / Endpoint Manager, including application deployment, device enrolment, compliance policies, and troubleshooting.
* Support Windows 10/11 environments, Office 365, and core business applications.
* Maintain and troubleshoot hardware including desktops, laptops, printers, and networking peripherals.
* Escalate complex issues to 3rd line or relevant teams when necessary.
* Maintain accurate documentation, asset records, and ticket updates.
* Contribute to continuous improvement of IT processes, user experience, and service quality.
Required Skills & Experience
* Strong experience in desktop / end-user support, ideally in a fast-paced environment.
* Hands-on experience with Microsoft Intune, Endpoint Manager, and MDM/EMM platforms.
* Excellent customer service skills — confident dealing with users at all levels.
* Solid knowledge of Windows 10/11, O365, and general device troubleshooting.
* Experience supporting hardware, peripherals, and basic networking concepts.
* Ability to prioritise workload and work independently on-site.
* Strong communication and interpersonal skills.
Desirable (Not Essential)
* Experience with Azure AD / Entra ID.
* ITIL awareness or certification.
* Experience supporting hybrid or cloud-first environments.
* Python Basics
What We’re Looking For
A friendly, approachable engineer who goes the extra mile for users, communicates clearly, and enjoys being the “face of IT” on-site.
Technical skills are important — but customer service mindset is essential.