Company Description
Cinos is a globally recognised leader in systems integration, delivering end-to-end technology solutions across Collaboration, Connectivity, Unified Communications, Networks, Security, Infrastructure, and Audio-Visual environments, all seamlessly integrated and managed by one trusted partner.
We support organisations of all sizes to simplify technology management and deliver reliable, secure, and high-performing solutions. Headquartered in Surrey, with offices across Europe, North America, and Asia, Cinos provides world-class services to customers worldwide.
Role Description
This is a full-time Support Engineer role based in London, with travel to customer sites across the UK as required.
The Support Engineer will be responsible for delivering proactive and reactive support across Cinos’ Audio Visual and Video Conferencing portfolio. The role ensures service delivery aligns with agreed SLAs, customer issues are resolved efficiently, and potential risks are identified and escalated appropriately.
You will work closely with customers, the Service Manager, and internal delivery teams to diagnose faults, support live environments, assist with new installations where required, and maintain accurate service records. Building strong customer relationships and contributing to service improvement is a key part of the role.
Qualifications
Experience
* Minimum 3 years’ experience installing and supporting Audio Visual and Video Conferencing solutions
* Proven experience fault finding and resolving AV/VC issues in time-critical environments
* Experience supporting customers both on-site and remotely
* Comfortable working autonomously and managing customer-facing responsibilities
Technical Skills & Knowledge
* Strong knowledge of AMX and Crestron hardware and software, including uploading code and identifying faults
* Experience maintaining and troubleshooting Polycom codecs and SoundStructure equipment
* Basic configuration knowledge of Cisco codecs
* Solid IT networking fundamentals
* Knowledge up to commissioning level
* Confident using Microsoft Office for service documentation and reporting
Certifications (Desirable)
* AVIXA CTS qualification
Personal Skills
* Clear, professional verbal and written communication skills
* Positive, proactive, and customer-focused approach
* Strong problem-solving and analytical skills
* Ability to work under pressure in high-demand environments
* Flexible approach to working hours to meet customer needs
* Trustworthy, reliable, and detail-oriented
* Strong organisational and interpersonal skills