Overview
Retail Customer Advisor (Newry) - 20 hours
Three UK, Newry, Northern Ireland, United Kingdom
Part-time role across 4 days per week, including weekends on a rotation basis.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards while contributing to team sales targets.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
* Customer Focused: Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required; ambition and the drive to learn matter most. We offer ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Benefits
* A free staff handset + unlimited SIM card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
* Access to Tastecard membership
* Discounts across thousands of retailers, activities, gyms, and health clubs with Perks at Work
* Opportunity to win ‘Three Celebrates’ monthly and annual awards
At Three, we offer a range of benefits and support for career development. We also provide reasonable adjustments during the interview process if required.
Need to know: We use AI in parts of our business to boost innovation and efficiency. We value your authentic experiences and encourage you to showcase your personality and abilities during interviews.
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