Randstad is seeking an IT Service Desk Team Leader in Fareham, United Kingdom. This role involves overseeing daily operations, ensuring high-quality technical support, and managing a team of Service Desk Analysts. Responsibilities include SLA management, escalation handling, quality assurance, and knowledge management. Ideal candidates will have leadership experience in IT support, technical knowledge of Windows/macOS environments, and exceptional communication skills. This position offers the opportunity to drive continuous improvement in service delivery.
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