We're recruiting an experienced and motivated Housing Options Advisor to join a proactive Housing Solutions team delivering essential frontline homelessness services within a busy local authority. This is an excellent opportunity for a professional with strong knowledge of homelessness legislation, casework management, and housing advice to make an immediate impact supporting vulnerable households and preventing homelessness across the borough.
You'll play a key role in assessing housing needs, providing homelessness advice, and ensuring compliance with statutory duties under Part 7 of the Housing Act 1996. Working within a fast-paced environment, you'll manage a diverse caseload, make statutory decisions, and work collaboratively with internal teams, landlords, and partner agencies to secure sustainable housing outcomes.
The role will require the successful candidate to work in the council offices 4 days per week as part of a fully on-site team.
The Role
·Provide housing advice and assistance to customers who are homeless or threatened with homelessness in accordance with Part 7 of the Housing Act 1996 and the Homelessness Reduction Act 2017.
·Conduct homelessness triage assessments, determining eligibility, priority need, intentionality, and local connection.
·Manage a caseload of clients from initial approach through to final duty, ensuring accurate case recording and timely progression.
·Make statutory decisions, including "not homeless" and "not eligible" determinations, supported by clear and concise written decision letters.
·Negotiate with landlords, agents, and external stakeholders to prevent homelessness and secure accommodation options.
·Work closely with internal departments and partner agencies to deliver effective housing solutions for vulnerable households.
·Update and maintain accurate case notes and records using the Jigsaw housing management system.
·Provide clear advice on tenancy rights, housing options, and homelessness prevention services.
·Attend meetings and case conferences as required, contributing to multi-agency discussions.
·Ensure all work complies with current housing legislation, guidance, and council policy.
Key Requirements
·Proven experience working within a Housing Options or Homelessness Service in a local authority setting.
·Strong working knowledge of Part 7 of the Housing Act 1996 and the Homelessness Reduction Act 2017.
·Ability to make accurate statutory decisions and draft clear, concise decision letters.
·Confident in managing a varied and demanding caseload independently.
·Strong communication and negotiation skills with a customer-focused approach.
·Experience of partnership working with internal and external stakeholders.
·Proficiency using Jigsaw or similar housing systems.
·Excellent written and verbal communication skills.
·Ability to work in the office four days per week as part of a busy frontline service.
What You Need to Do Now