Job overview
An exciting opportunity has arisen within the Nursing Risk and Quality Division for a dynamic and enthusiastic individual to be a Patient and Public Involvement and Engagement Coordinator and work alongside the Head of Patient & Public Involvement & Engagement Lead (PPI/E)
The ideal candidate will have professional experience of patient and public involvement and engagement and of communicating with members of the public from a wide range of backgrounds and variety of characteristics. A working knowledge of the benefits, issues and initiatives related to PPI/E is essential. The post holder will always work with a high degree of discretion and initiative, respecting confidentiality of information.
The post holder will frequently be the first point of contact for key stakeholders (including our public contributors), exhibiting excellent communication skills, both verbal and written, and developing excellent working relations, dealing with complex and sensitive information.
This is a busy and demanding role and the postholder will need to have a flexible approach to work, to be able to use their own initiative, as well as work effectively as part of the PPIE team. Experience in services, community or voluntary environment is essential; previous experience in a health care setting would be an advantage.
Main duties of the job
The post holder will provide a dedicated, professional, efficient, and effective support for patient and public involvement and engagement activities in clinical services to the Head of Patient & Public Involvement & Engagement Lead (PPI/E).
The ideal candidate will have some professional experience of patient and public involvement and engagement and of communicating with members of the public from a wide range of backgrounds and variety of characteristics. A working knowledge of the benefits, issues and initiatives related to PPI/E is essential. The post holder will always work with a high degree of discretion and initiative, respecting confidentiality of information. The post holder will frequently be the first point of contact for key stakeholders (including our public contributors), exhibiting excellent communication skills and developing excellent working relations, dealing with complex and sensitive information. They will coordinate meetings, patient and public involvement and engagement activities. The role will include conducting audits, PPI analysis and report writing, and regular supervision of patient and public stakeholders and their activities - including PPIE Agreements and payment of reward and expenses.
Detailed job description and main responsibilities
2.1. Patient and public involvement and engagement
Person specification
Experience
Essential criteria
1. Experience of patient and public involvement and engagement
2. Experience in administration in services and/ or community / voluntary sector
3. Experience of coordinating workshops, focus groups and events
Desirable criteria
4. Experience of using the SBS Procurement System and Healthroster
5. Experience of working within a health environment
Skills Abilities/knowledge
Essential criteria
6. Computer literate with knowledge of MS Outlook, Word, Excel, PowerPoint, MS Teams and Zoom.
7. Excellent communications skills, with the ability to deal with complex and sensitive information, and interact appropriately with all stakeholders, i.e., professionals, patients and the public
8. Ability to work on own initiative and to prioritize and manage workload
9. Demonstrable ability to share information and work as part of a team
Desirable criteria
10. Highly developed literacy and numeracy skills
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.