Reporting into the Product Manager, you'll support the delivery of the product roadmap by working with and guiding your squad teams to translate strategic business objectives into actionable backlogs and participating in squad level ceremonies. You'll act as the voice of the customer within your squad, ensuring that user needs are clearly understood and prioritised. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
AXA UK Support Functions power AXA's three customer‑facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. We have an ambitious culture of trust, respect and care, where everyone belongs. We are committed to supporting employee needs, providing meaningful career development and celebrating differences. If you have concerns about our recruitment processes, you can report them via speak‑up@axa.com or our dedicated hotline. This service is managed by an independent investigation team.
Responsibilities
* Accountability for carrying out stakeholder consultation to understand, analyse and articulate customer, business and user needs, translating them into stories supporting the prioritisation of these using MoSCoW.
* Collaborating with product managers and their squad to refine and prioritise the product backlog, in particular the subset of the backlog to be delivered through the Squad that you lead, including refinement of detailed stories that meet the definition of ready (DoR).
* Defining stories that are consistent with AXA's enterprise and business architecture principles.
* Leading and participating in squad‑level ceremonies, e.g. sprint planning and reviews, scrum of scrums and stand‑ups where requested.
* Supporting the squad through the development process e.g. providing business context, clarifying requirements and participating in validation activities (sprint reviews).
* Developing a strong understanding of AXA's technology landscape and actively participating in all product and squad‑level design discussions, providing business context and advocating for solutions that meet customer, business and technical requirements.
* Maintaining a prioritised backlog for your squad aligned with the overall product vision owned by the product manager by supporting the squad in defining epics and stories with clear acceptance criteria.
Qualifications
* You’ll need to show you meet the essential criteria as detailed in the job advert or job description.
* You don’t need to share the details of your long‑term health condition or disability for your application to be considered under this scheme.
* Previous contact centre knowledge and experience is essential, and delivery of technical changes is required.
* Knowledge of contact centre technology (preferably Genesys/Salesforce/Verint) is preferred and the ability to understand technical concepts in this space and translate them for a non‑technical audience.
* Experience working in a change background across technical and business change.
* Strong experience creating detailed stories, defining acceptance criteria, and ensuring that development work meets the defined requirements.
* Flexibility to adapt to changing priorities, make trade‑off decisions, and resolve conflicts to keep product development on track.
* Ability to use data and analytics to track product performance, measure the impact of features, identify trends and inform product decisions.
* Proficient in Agile methodologies, working effectively with squads to deliver product increments iteratively.
* Strong stakeholder management skills to collaborate with business owners, engineering, design and marketing, to ensure alignment on product goals and priorities.
* As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
EEO and Accessibility
* We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us.
* We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds.
* As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics.
* AXA UK is recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long‑term health condition. We participate in the Disability Confident 'Offer of Interview' scheme, meaning a fair and proportionate number of candidates with long‑term health conditions or disabilities who meet the essential criteria of a job will be offered an interview.
Benefits
* Competitive annual salary dependent on experience.
* Annual company & performance‑based bonus.
* Contributory pension scheme (up to 12% employer contributions).
* Life Assurance (up to 10x annual salary).
* Private medical cover.
* 28 days annual leave plus Bank Holidays.
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
* Wellbeing services & resources.
* AXA employee discounts.
Screening & Conduct
* All successful candidates will be subject to pre‑employment checks. Adherence to the Prudential Regulation Authority's (PRA) Insurance Conduct Standards and the Financial Conduct Authority's (FCA) Conduct Rules will also be required.
* Everyone, from first‑jobbers to senior directors, will be screened. Identity and address, qualifications, employment history, credit check, criminal record and directorships are included in the screening.
#J-18808-Ljbffr