Description
Contract: Zero Hours
Salary: £13.69 p/hour
Location: High Street, Poole and Saxon Square, Christchurch
Closing date: Sunday 16th November 2025
Interview date: Interviews will be arranged as applications are received
As a Cover Supervisor, you’ll step in when it matters most – during busy periods, holidays, or staff absences – bringing your retail management experience to a role that’s varied, dynamic and rooted in the community.
More about the role
In this role, you’ll make sure every customer feels welcome, offering great service with a smile and helping them find something special. You’ll be sorting through donations, pricing items and creating eye-catching displays that make our shop inviting and vibrant. You’ll play an important role in promoting Gift Aid, explaining how it helps us raise even more funds to support sick, injured and homeless pets.
No two days are the same as one moment you’ll be helping a customer choose the perfect bargain, the next you’ll be organising stock or lending a hand to our brilliant volunteers. You’ll take pride in keeping the shop clean, tidy, and well-presented and you’ll enjoy knowing that every task you do helps make a difference to pets in need.
With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful.
This is a zero-hours contract, which means your hours will vary based on the shop’s needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay.
About you
You’ll bring retail experience, ideally with some supervisory or management experience, and you’re confident dealing with all kinds of customers. Flexibility is key – shifts vary, so you’ll need to jump in when needed. You’re organised, practical, and ready to embrace whatever the day brings.
Your key responsibilities:
🐾 Support and motivate our fantastic volunteers
🐾 Make every customer feel welcome (dogs included!)
🐾 Keep the shop floor looking great and well-stocked
🐾 Ensure donations are processed, priced, and ready to sell
🐾 Bring energy, organisation, and a sense of humour to every shift
If you love a role that’s varied, community-driven and part of high-performing shops in lively market towns, we’d love to hear from you!
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
* Programmes for physical and mental wellbeing support
* Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
* Pension scheme with enhanced employer contribution
* Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page