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Job Description
Are you seeking an exciting opportunity to become part of a dynamic and expanding team in a fast-paced and challenging environment? With our Financial Institution Group business continuing to grow rapidly, this is a unique chance for you to lead the Global Corporate Banking (GCB) Financial Institution (FI) Client Service team, delivering greater value to our clients and stakeholders while supporting our extensive growth agenda.
As a Client Service Account Senior Manager - Global Corporate Banking - Executive Director within the Global Corporate Banking team, you will lead the EMEA Financial Institution Client Service team(s). You will gather and provide data and feedback to internal business partners and ensure the development and implementation of client service tools. The role involves building strong partnerships across various lines of business and functions to ensure smooth service delivery. You will manage day-to-day operations and help shape the future strategy for the function. Partner with internal stakeholders, including product, technology, and sales teams, to shape the future of client service at JP Morgan Chase.
Job Responsibilities
1. Define and drive the strategic direction of the business.
2. Drive results with a proven track record, considering risk and control issues.
3. Stay abreast of trends in client service and incorporate best practices.
4. Build relationships that foster a client/customer-centered organization.
5. Support and deliver initiatives aligned with business plans.
6. Leverage business knowledge and technical expertise to challenge operating assumptions.
7. Partner and influence across functions through trust and teamwork.
8. Support team development, including performance management and compensation.
9. Promote an inclusive work environment reflecting firm values.
10. Encourage strong risk and control practices.
11. Foster a client-centric culture focused on ease and excellence in doing business with JPMorgan Chase.
Required Qualifications, Capabilities, and Skills
* Proven management experience overseeing complex teams and projects.
* Strong stakeholder management and influencing skills.
* Leadership and mentoring abilities to develop high-performing teams.
* Excellent communication skills, both verbal and written.
* Strong presentation and negotiation skills.
* Strategic thinking and experience in change management.
* Risk awareness and quality assurance experience.
* Ability to build and maintain collaborative relationships.
Preferred Qualifications, Capabilities, and Skills
* Knowledge of treasury services, including cash management, liquidity, trade finance, and payments.
* Understanding of financial markets and regulations.
* Client-focused approach with analytical skills for financial data.
* Regulatory compliance knowledge.
* Experience managing large projects.
* Innovative and adaptable mindset.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to clients worldwide. We value diversity and inclusion, ensuring equal opportunities and accommodations for all applicants and employees.
About the Team
Our Commercial & Investment Bank operates across banking, markets, securities services, and payments, serving clients in over 100 countries with strategic advice, capital raising, risk management, and liquidity solutions.
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