Clinic Manager | Private Cosmetic Company
Up to £55,000
Glasgow
Full Time
Must be clinical by background
Overview of Position:
The Clinic Manager will be responsible for achieving key financial and operational targets within the Clinic by developing and leading a team of nursing staff, practitioners and administrators in delivering exceptional customers service, satisfaction and loyalty.
The Clinic Manager is responsible for all Patient / Customer interaction within the clinic/Outpatients and at all points of the patient /customer journey. This includes the effective management of appointments; the effective scheduling of treatments; ensuring the appropriate treatment and follow up of all customers; and ensuring that best practices are employed throughout the clinic.
The Clinic Manager is also responsible the supervision of all clinical activities, for ensuring that sufficient, appropriately skilled staff are available and that all materials and equipment required to deliver clinical services are available and fit for purpose.
The Clinic Manager will also be responsible for working as part of the Clinic Management Team in the development of the business. This will include the development and maintenance of effective methods for Financial Governance such as quotations, collections, accurate and effective invoicing. In addition, The Clinic Manager will be responsible for monitoring local market trends such as new competitors to the market; price competitiveness within the local market; new product s/ service developments within the market. As part of this collective management responsibility the Clinic Manager will contribute to addressing any issue raised through day-to-day activities and working with the team and the Medical Director to help define and drive the strategic direction of the business.
Personal Attributes & Skills
Essential:
* Experience in the Cosmetics and Beauty industry with an understanding of the local market.
* Excellent negotiation skills.
* PC literate with intermediate skills on all Microsoft Office packages.
* Excellent interpersonal skills, professional demeanour, strong leadership qualities and able to work as part of a team at all levels.
* A strong focus on customer care.
* Excellent organisation and time management skills.
* Analytical skills with a focus on results and an eye for detail.
* Excellent communication skills both written and verbal.
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Desirable:
* Must have current registration as a Qualified Nurse (RN)
* Working knowledge of Quality Systems.
* Working knowledge of Clinic Office software package.
* Familiar with the legal requirements of UK management responsibilities (Health and Safety at Work; Data Protection; Employment Law & Practices).
Key Responsibilities and Duties
Customer Focus
* Ensure that standards and processes are in place to deliver outstanding customer service and engagement at every “touch point” in the patient / customer journey.
* Ensure that a robust, responsive and effective complaints management process is in place and deployed within the clinic.
* Mange the customer satisfaction feedback mechanisms within the clinic, such as the Customer Satisfaction Survey and Patient Forum feedback, using these inputs to generate improvements within the clinic.
Financial Responsibility
* Oversee patient/insurer collections.
* Support patient accounts and deals with refunds, debtor collections services and pricing queries / enquiries.
People Management
* Maintain an effective system for employee personnel files and records ensuring appropriate legal and regulatory documentation is in place.
* Create and maintain an ongoing structure for employee orientation, professional and personal development through an effective Appraisal and Personal Development Planning process.
* Oversee and participate in the staff recruitment process within the Clinic.
* Provide leadership, guidance, and organisational expertise to all staff members.
Operational Management
* Ensure the effective delivery of the clinical service including the delivery and maintenance of processes, equipment and materials that are fit for purpose and that the protocols to underpin these services are in place.
* Ensure sufficient staff with the appropriate skills are available in line with scheduled patient activity daily.
* Ensure that all staff are familiar with the required standards of behaviour and dress and ensure these standards are complied with maintained.
* Ensure that the housekeeping in all areas is up to the agreed standard.
Key Measurements & Deliverables
* Clinical Incidents / variances occur during 30 Days from date of treatment on Loan Agreements.
* Customer Complaints 75%.
* Business Growth of > 30% year on year based on activity
* All Customer Complaints closed within 20 Working Days
* EDITBA on both Surgical and Non-Surgical services to >30% for all procedures
If you are looking for an exciting new challenge and the opportunity to become an integral part of a successful business, get in touch with Beth for a confidential chat on 02392 316033 or send your updated CV to bburgess@compassltd.co.uk
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation.