General Manager of The Bridge Hotel Vaults/Midnight Pizza Cru, Sunderland
Are you a passionate and experienced hospitality leader ready to take the lead at a landmark venue in the heart of Sunderland? The Bridge Hotel Vaults and Midnight Pizza Cru, housed in a beautifully restored Victorian setting, are seeking a dedicated and dynamic General Manager to lead our team and elevate the experience for every guest.
If you thrive in a bustling environment and are ready to put your own stamp on a key role, we want to hear from you.
What You'll Be Doing
As General Manager, you will be the driving force behind the success of The Bridge Hotel Vaults & Midnight Pizza Cru blending strategic oversight with hands-on leadership.
Your key responsibilities will include:
* Operational Excellence: Overseeing all daily operations of the pub from the cellar, bar and kitchen to guarantee seamless service and efficiency at all times.
* Team Leadership & Development: Inspiring, mentoring, and managing the team. This involves creating fair and effective staff rotas, handling training and development and performance and fostering a genuinely positive and productive work culture.
* Financial Management: Taking ownership of the pub's finances, including managing budgets, monitoring revenue and expenses, and implementing strategies to achieve challenging targets.
* Customer & Service Standards: Ensuring every customer receives an exceptional service experience. You'll manage customer feedback professionally, driving continuous improvement in our standards.
* Compliance & Safety: Maintaining strict compliance with all licensing laws and regulations. You'll also uphold the highest standards of health, safety, and hygiene across the entire venue.
* Stock & Inventory: Taking meticulous care of stock management, from accurate ordering and maintaining optimal inventory levels to minimising waste and controlling costs.
* Promotions & Events: using the pub's social media channels you will generate a buzz and revenue by organising, promoting, and executing special events and specials that appeal to the local community and visitors.
* Hands-On Management: Leading by example is crucial. You'll be a visible and active presence, assisting with day-to-day tasks, pouring drinks, and ensuring a smooth, fast service during all peak times.
What We're Looking For
The ideal candidate will have the following:
* Essential management experience: in a pub, bar, restaurant or similar hospitality setting. Experience managing both wet and dry sales is highly desirable. Knowledge of cellar management is highly desirable.
* Proven leadership skills: The ability to effectively lead, communicate with, and inspire a diverse team.
* Exceptional organisational skills: A strong track record of multitasking, effective time management, and adapting quickly to the dynamic needs of the business.
* A customer-centred approach: A proactive, problem-solving mindset focused on ensuring outstanding customer satisfaction.
* Flexibility: Availability to work evenings, weekends, and holidays as the business demands.
What We Offer You
Join the team at The Bridge Hotel Vaults and benefit from:
* A competitive salary and benefits package.
* The chance to manage a well-known Sunderland venue and truly make the role your own.
* A supportive, friendly environment with a committed team.
* Excellent opportunities for professional growth and development.
If you are a driven leader with a love for hospitality and are ready for an exciting opportunity in the heart of Sunderland, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Work Location: In person