Our client is seeking an experienced Estate Manager to oversee a luxury residential estate based in East London. You will be working closely alongside the Property Manager to oversee the estate day to day, ensuring high standards are met for residents and monitoring the on-site teams.
Hours: Monday to Friday, 9am to 5pm
Salary: Up to £52,000 per annum
Direct Reports: Assistant Building Manager, 3 Concierge, Handyman and Caretaker
Duties:
1. Delivering effective service levels, and acting as representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
2. Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
3. Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
4. Effective cost control and review of expenditure and accounts, including assisting with...