Join to apply for the Resident Welfare Officer role at Mears Group PLC. This full‑time, contract position is based in North Yorkshire / Leeds.
Annual salary: up to £28,917 per annum, plus a company car.
About The Role
The Resident Welfare Officer provides hands‑on, pastoral, floating support to service users, helping them manage and sustain their interim accommodation while guiding them towards stable housing. The job is very service‑oriented and requires strong organisation and communication skills. A full UK driving licence is mandatory and a company car will be provided.
What You’ll Be Doing
* Conduct face‑to‑face support sessions covering health, finance, repairs and the move‑on process.
* Identify and report safeguarding concerns.
* Keep detailed records and report incidents as required.
* Manage your own diary efficiently and work independently.
* Oversee a portfolio of properties, ensuring maintenance and repairs are reported and completed.
* Carry out general cleans and ensure quick turnaround of properties when service users move out.
* Check completed maintenance work and plan further support needs.
* Assist service users with appointments and other essential tasks.
* Arrange food parcels and other necessities.
* Maintain strong working relationships with probation services, liaising at least weekly.
Role Criteria
* Experience working with vulnerable individuals or in a housing/welfare support role.
* Strong communication and interpersonal skills for face‑to‑face and remote communication.
* Ability to manage multiple responsibilities while sustaining a high standard of service.
* A proactive, compassionate, empathetic approach to problem‑solving.
* Full UK driving licence (company car provided).
* Strong organisational skills and the ability to work independently.
Benefits We Can Offer You
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day.
* Volunteering leave to support paid volunteering in the community.
* Staff perks with Mears Rewards – discounts, share‑save scheme and more.
* Family‑friendly policies.
* Company car and fuel card.
Application Details
Please apply below or contact Lauren Bellini at lauren.bellini@mearsgroup.co.uk.
As part of the recruitment process we will carry out a background, identity, security clearance and BPSS check. Relevant identification, proof of address, references, a valid passport and proof of residence in the UK for the last five years are required.
We are a Disability Confident employer and support the Armed Forces Covenant. Our commitment to diversity, inclusion and social mobility is reflected in our hiring practices.
#J-18808-Ljbffr