Banchory
Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.
We are currently recruiting for a Practice Manager to join our practice in Banchory. The role focuses on providing excellent patient care, and previous dispensing experience is essential. Qualification to FBDO level would be advantageous but not essential.
The role is full-time, working 37.5 hours over 5 days from Monday to Saturday.
Typical Practice Manager Duties:
* Taking full responsibility for the success and day-to-day running of the practice, including management of staff, stock, and premises.
* Assisting patients with queries related to spectacles and contact lenses, resolving queries while building and maintaining good customer relationships.
* Motivating, leading, and managing the team to deliver excellent patient care.
* Training, coaching, and appraising the Practice Team, ensuring knowledge sharing, succession planning, and internal promotion.
* Advising patients on spectacle lens and frame options following their eye test with the resident Optometrist.
* Collaborating with Head Office Departments to maintain professional and clinical standards.
* Being a point of contact for patients, leading by example.
* Managing the practice appointment diary, considering patient requests and staff availability.
* Administering and maintaining patient records, databases, and NHS paperwork.
* Performing other ad-hoc duties as required.
Benefits:
* Competitive salary
* 34 days annual leave (FTE), inclusive of public holidays
* Staff discount including 2 x 100% off vouchers for spectacles, sunglasses, or an annual supply of contact lenses per year, plus 6 x 50% off vouchers for family and friends
* Access to high street discounts and other benefits through the employee benefits portal
* The opportunity to work for a caring company
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