Description
We are currently seeking a Bespoke Ambassador who will report to the Assistant Store Manager as part of our dynamic team in London – 32 Bruton Street.
Your opportunity
You will be a key ambassador for the brand providing a distinctive and extraordinary luxury experience, passionately guiding the client across the Brand, nurturing a long-term loyal relationship. You will be the point of reference for the execution of sales and clienteling action referred to formalwear, with the objective to further reinforce existing client’s loyalty to the Brand; the person provides in-store VIP appointments and drive potential external business to recruit new potential customers.
How you will contribute
1. Create and develop a positive relationship with the customers, from the first contact to the farewell, and a network of contacts (hotels, personal shoppers, tour guides, and wedding planners) able to bring concrete business results and enhance Brand image.
2. Meet and exceed CRM and retention goals
3. Accomplish the goals set by the Atelier Management contributing to the teamwork
4. Gather information about the market: new trends, events, competitors’ activities and products
5. Effectively interact and collaborate with colleagues in the store and in the company at large
6. Implement stock procedures according to company standards and guidelines
7. Respect Brioni standards, roles and procedures, promptly sharing possible issues and risks
8. Identify the potential of the Atelier, aligning and monitoring his/her Store to deploy the right actions to maximize formalwear business results and KPIs.
9. Work closely with the Regional Tailor, manage atelier events, specific atelier clienteling actions and VIP service to approach new potential customers and to maximize the potential of existing customer base.
10. Maintain a high level of housekeeping in the Atelier area, making sure fabrics are updated regularly and master garments are maintained; making sure that Bespoke Visual Merchandising standards are maintained consistently.
11. Collect feedback - about product, customer, and competitors - from the floor and connect with Assistant Store Manager to consequently design and deploy Brand-specific actions or to make Bespoke processes smoother and more efficient.
12. Report Bespoke figures and planning the business on a month-by-month basis
Who you are
13. Bachelor Degree or similar
14. At least 5 years of experience in Retail and formalwear
15. English and local language, another language is a plus
16. Knowledge of Retail processes, markets, network and competitors
17. Knowledge of luxury in-store and outdoor customer experience
18. Knowledge and passion of sartorial culture
19. Knowledge of Clienteling techniques
20. Commercial mindset
21. Business acumen and customer focus
22. Leadership
23. Planning/Organization and Execution
24. Impact and influencing
25. Networking and relationship building
Why work with us?
This is a fabulous opportunity to join the Brioni adventure and to actively contribute to the development of the business by becoming part of a thriving Maison in a global Luxury Group that offers endless possibilities to learn and grow.
Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Regular
Start Date
2025-09-07
Schedule
Full time
Organization
Brioni UK Ltd.