Overview of the role We are recruiting for a Roaming Engineer to join our large, supportive team of Outsourced Engineers. As one of our Outsourced team members you will support a wide range of customers’ needs onsite and from our head office in Whiteley. You will provide excellent and prompt technical customer support and will represent Tailor Made Technologies in a professional and courteous manner. This role would suit an experienced 2nd/ 3rd Line Engineer who wants to progress onto their next steps, or a Field Engineer who wants a company where you aren’t just a number but a valued member of our team.
A competitive salary
~ Training opportunities set out with a clear training structure
~ 25 days holiday plus bank holidays
~ Your birthday off
~ Flexi health plan cover and access to a range of Health Benefits
~ Company pension
~ A brilliant breakout room with free breakfast and a pool table
Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.
Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth.
Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Duties and responsibilities of our Roaming Engineer:
Responsible for provision of second line technical support to the customer.
Ensure IT Roaming Engineer calendar bookings are followed in line with Onsite Engineering requirements.
Use of Tailor Made software to manage, monitor and respond proactively to customer incidents.
Working with 3rd parties to provide incident support through to resolution with customer specific applications.
Support the Technical Resource Operations Manager, Account Manager, Service Desk Manager and Project Engineers with infrastructure upgrades, maintenance and renewals.
Undertake equipment builds and installations as and when required.
Ensure all activities are aligned with ITIL procedures.
Any other ad hoc duties as and when required.
Experience with a service desk ticketing system
Windows Desktops configuration and support experience
Windows Server configuration and support experience
Office 365 support experience
Microsoft Exchange configuration and support experience
Active Directory configuration and administration
VMware support experience
Citrix support experience
Strong networking skills
ITIL knowledge