Bi-annually team bonus |Full training and progression opportunities| Regular team incentives | Fun team socials!! | Free onsite parking | Friendly and fun working environment | Plenty of office snacks!
Must Have’s
* You’re a confident communicator with a natural ability to build rapport
* You love helping people and always aim to go the extra mile
* Able to remain calm and solution-focused under pressure
* Comfortable working in a fast-paced environment
* Organised, proactive, and positive in your approach
* Enjoy Problem solving, and making an impact to someone’s day
* Previous experience within a customer focused role – retail or hospitality would be GREAT!
What you’ll be doing
* Handling a wide range of customer enquiries via phone, email and chat, offering solutions in a timely and professional manner
* Providing account, billing, product and basic technical support
* Booking service engineer appointments where necessary and keeping customers informed
* Assisting with product queries and promoting service packages
* Identifying opportunities to up-sell or cross-sell where it adds value to the customer
* Collaborating with internal teams to deliver excellent customer outcomes
* 35-hour working week – permanent/full time
* Modern office with a collaborative team culture
* Opportunity to grow in a progressive, people-focused company
Interested? Send your most up-to-date CV to Ellie at i2i Recruitment today!
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.
To Apply: Simply click the 'Apply Now' button below and complete the online form including attaching an up-to-date CV.
Contact Information:
Contact Information:
i2i Recruitment Consultancy
2 Rockfield Business Park
Old Station Drive
Leckhampton
Cheltenham
Gloucestershire
GL53 0AN
Tel:01242771021
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