Lloyds banking group customer support - leamington spa

To support changing customer demand, there may be times where these hours need to be adjusted. We’ll always discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial. You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking—we’ll teach you. What matters is being calm under pressure, adaptable and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online or through channels such as web chat, video or social media.

Responsibilities

Provide face‑to‑face support to customers at the branch, handling everyday banking tasks and assisting with important moments such as bereavement, fraud resolution, vulnerable customer support and digital banking confidence. Promote and support digital services, help customers use online and mobile banking independently, and recognise opportunities to connect customers with appropriate products and services. Adapt to diverse customer needs and maintain a calm,empathetic approach under pressure.

Qualifications

• A minimum of 12 months customer service experience.
• A people person – honest, genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity – taking time to resolve queries and give our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and go above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.

Benefits

• Generous pension contribution of up to 15%.
• Annual performance‑related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Discounted shopping and other lifestyle benefits.
• 22 days holiday (increases over time), plus bank holidays, pro‑rated for part‑time roles.
• Well‑being initiatives and generous parental leave policies.
• Annual salary review on 1 April.
• Full uniform provided.

We’re disability confident and committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and encourage individuals with relevant transferable experience to apply.