Strategic Home Ownership Assistant - Andover, SP10 4BF, United KingdomWere looking for a proactive, organised and forward-thinking Administrator to join our Home Ownership team. This is a fantastic opportunity to play a key role in supporting a busy, collaborative service that directly impacts our customers and communities.Youll provide dynamic administrative support, help improve ways of working, and play an important part in ensuring services run smoothly, accurately and efficiently. No two days will be the same, youll be involved in everything from data and reporting to customer support and project coordination.This role is ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.What youll be doingYoull support the Strategic Home Ownership team with a wide range of administrative and coordination tasks, including:Producing, maintaining and updating data, spreadsheets and reports to support decision-makingDrafting and issuing correspondence for consultations within relevant legislative frameworksSupporting internal stakeholders with information packs and helping improve first-time resolution of customer queriesManaging and responding to enquiries from external stakeholdersMaintaining accurate database records, including information used for legal or court processesProviding inbox cover and general administrative support across the wider teamSupporting the management of licences and commercial units, helping ensure compliance and timely paymentsAssisting with key projects including Gas Safety and Fire Door Replacement programmes, helping ensure compliance and supporting legal escalation where requiredSupporting the Major Works Liaison Officer in delivering excellent customer service to affected residentsAssisting customers with financial queries, including repayment arrangements, discretionary payment plans and hardship fund applicationsSignposting customers to both internal financial support and external agenciesDeveloping a working knowledge of the Section 20 processYoull also support wider team administration, such as:Arranging and supporting meetings, events and minute takingManaging mail merges, print runs and communicationsCreating and maintaining spreadsheets, systems and workflows (including HUB/Dynamics)Raising purchase orders and supporting transactional processesSetting up tenancies for new, resale and VDP propertiesScanning, filing and document managementHandling frontline customer enquiries via phone, email and face-to-faceYoull also assist with Right to Buy (RTB) activity by:Collating responses from internal and external stakeholdersMaintaining and updating land ownership and contract recordsAbout youWere looking for someone who is:Educated to GCSE level (or equivalent), including English and MathsHighly organised with the ability to manage multiple priorities and deadlinesConfident using Microsoft Excel, Word and other office systemsA strong communicator who builds effective relationships with colleagues and stakeholdersAdaptable, proactive and comfortable working in a fast-changing environmentComfortable working both independently and as part of a wider teamA full UK driving licence holder with access to a vehicle for work travelWhats in it for meWe invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:Flexible working whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business needsA focus on colleague wellbeing workshops, an employee assistance programme offering counselling and support, mental health training and a health cash planWe invest in colleagues careers and development through our leader and colleague development frameworksDefined Contribution Pension and attached life assuranceVolunteering hours available to all colleagues to enable them to give backSavings at cinemas, gyms, holidays, days out, various shops and eateries and lots moreEnhanced leaveWe celebrate colleagues who go above and beyond with a range of personalised recognition initiativesWe follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.Ready to apply?To apply, please use information provided in the advert and role profile to let us know why youd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.