Job Description
The Vacancy
The job operates on a shift pattern - 40 hours per week, 8 hours per day (between 7am - 8pm), working 5 days over 7
Job Function:
The Controller's role is to ensure effective and efficient day to day planning and scheduling of engineer's routes and workloads on various reactive and planned service contracts.
The role will be varied and will involve communicating with our customers, engineers, service desk/ internal teams, suppliers and subcontractors whilst acting as a point of contact between all parties.
Principle Accountabilities:
1. Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.
2. Control and plan the daily workloads of designated engineering teams throughout the UK & N.I.
3. Schedule all works (new and historical) effectively and efficiently whilst working to pre-determined attendance and fix SLA/KPI targets on a bespoke CAFM platform
4. Manage outstanding parts in conjunction with the admin support teams ensuring equipment down time is kept to a minimum whilst identifying and escalating any issues surrounding the availability and reliability of components
5. Analyse weekly reports to drive outstanding work order numbers down to meet SLA & KPI targets
6. Remotely monitor r...