Customer Services Advisor (Ref: P0S000698)
Salary £26,403-£26,824 (pro-rata). Salary Band £20,001 to £30,000. Post Type Permanent. Hours Per Week Part time (17.5 hours per week).
Job and Application details
Categories Admin/Secretarial/Customer Services
Directorate N/A
Published Date 18/09/2025
Closing Date 06/10/2025
Darlington Borough Council are looking to recruit for a Customer Services Advisor (17.5 hours per week).
Have you got what it takes to act as a customer advocate, providing excellent service to all customers and visitors contacting the Council?
Do you want to be a part of a friendly, highly motivated team, providing advice to customers, resolving as many enquiries as possible at the first point of contact, in line with relevant Legislation and Council Policies?
Are you passionate about promoting, encouraging and influencing others on the uptake of the Council’s digital services?
For detailed information on this role, please refer to the attached Role Profile and Supporting Documents.
Please note this post is subject to a Basic disclosure – BPSS referencing check. The successful applicant will be subject to the relevant vetting checks before an offer of appointment is confirmed.
If you would like an informal chat around the job vacancy, please feel free to contact:
* Yvonne Walker, Customer Service Team Leader, on 07920 877742
* Tina Howison, Customer Service Senior Advisor, on 07741 180899
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
* 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part-time)
* Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
* Flexi-time scheme
* Flexible working
* Generous Maternity, Paternity and Adoption Leave schemes
* Staff equality forums
* Green Car Leasing Scheme
* Access to a wide range of training, learning and development
* Physiotherapy service
* Confidential counselling service
* Great wellbeing offer
* Cycle to Work Scheme
* Dolphin Centre Fit for Life Discounts
* Local and National retailer discounts
* Vivup employee benefit app and Lifestyle Savings
* Arriva Employee Travel Club
For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or HR@darlington.gov.uk.
If you are experiencing problems with the NE Jobs website, such as logging in or saving pages, please fill out the form within the link below: https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on your email account settings. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. While we accept candidates may use AI tools within job applications, submissions must be truthful and relevant to your own experience.
We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
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