Contracts Manager – Cleansing Operations Salary: £55,000–£65,000 £5,250 car allowance Location: Hounslow area (hybrid working – two days from home) Travel: Candidates should be within roughly one hour of the operational base Role Summary The Contracts Manager will oversee the delivery of a large street cleansing operation across a defined network. This position involves leading a substantial frontline workforce, managing a multi‑million‑pound budget, and ensuring that all cleansing activities are delivered safely, efficiently and in line with agreed service standards. Operational Scope • Workforce: approx. 70 operational staff • Fleet: around 20 vehicles • Budget responsibility: circa £2m • Service area: street cleansing and associated environmental operations Purpose of the Role The Contracts Manager ensures that cleansing and maintenance activities are planned and delivered to recognised industry standards, supporting a cleaner, safer environment for residents, businesses and visitors. Key Responsibilities Health, Safety & Compliance • Lead on operational safety, environmental standards and continuous improvement. • Ensure all statutory, environmental and organisational requirements are met. • Oversee timely completion of RAMS, COSHH assessments and related documentation. • Work collaboratively with safety teams to maintain safe working practices under CDM. Operational Management • Direct day‑to‑day cleansing operations to meet contractual performance targets. • Set clear expectations for supervisors and frontline teams. • Manage resources, equipment and fleet to maintain service continuity. • Oversee planned and out‑of‑hours cleansing programmes, ensuring they are delivered and monitored effectively. Service Planning & Improvement • Develop and refine operational plans, service strategies and improvement initiatives. • Support internal stakeholders with additional works, schemes and call‑off services. • Promote recycling initiatives and contribute to carbon and water reduction goals. Stakeholder & Depot Management • Maintain strong relationships with external partners and local stakeholders. • Ensure depot facilities, plant and vehicles remain fit for purpose. • Coordinate with third‑party providers to maintain collaborative working arrangements. People Leadership • Foster a positive team culture and uphold organisational values. • Support recruitment, onboarding and workforce planning. • Implement training and development programmes for operational staff. • Participate in team briefings and wider organisational communications. Person Requirements • Experience within street cleansing, waste management or a similar operational environment. • Strong leadership skills with the ability to motivate and support frontline teams. • Commitment to safety, service quality and continuous improvement. • Confident communicator with the ability to engage effectively with stakeholders If you are interested in this role, have any quesitons or wish to apply then please send us a copy of your CV. Rob Utilise Recruitment