Assistant Aftersales Manager
Location: Kingston (SW20 0AD)
Salary: £33,000 basic (realistic OTE £38,000) plus Company Demonstrator Vehicle
Work Schedule: Monday - Friday 8am to 6pm, and Saturday Rota 8.00 am – 1.00pm (paid in addition)
Toyota Kingston is offering an exciting opportunity for an Assistant Aftersales Manager to assist in making an impact across the full customer after sales journey, helping to define and deliver the right digital and physical customer touchpoints.
We are looking for an individual with a customer-first mindset – an individual who makes people feel special, who is driven to deliver experiences that are personalised and transparent.
Joining us as an Assistant Aftersales Manager offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of the industry's best talent.
Toyota lead the way in Hybrid engine technology and innovation, constantly evolving with something new just around the corner Our customers come first and we constantly strive to continuously improve the experience we give to provide a seamless service to all.
Assisting the Aftersales Manager you will be responsible for exceeding customer expectations regarding the aftercare of their vehicles. Leading the team by personally demonstrating and encouraging the skills and behaviours associated with a Customer First philosophy. You will oversee scheduling, task delegation, and performance monitoring while maintaining a hands-on approach to support the team. As the primary escalation point for complex or high-priority cases, you will use your expertise and problem-solving skills to resolve issues effectively and enhance overall customer satisfaction. Participating fully in all aspects of centre management, working with colleagues across the business including Service, Parts and Workshop to provide a seamless service to customers and progress the business across all disciplines
KEY TASKS
* Building Rapport with customers to ensure their journey is seamless, improving all areas of customer satisfaction by measuring and monitoring all feedback
* Assisting to ensure that the work carried out by the aftersales department achieves the required levels of profitability, work quality and customer satisfaction
* To assist in identifying any weaknesses throughout the aftersales operation and support colleagues to make relevant improvements
* Assisting the Aftersales Manager with general administration and report generating functions
* Ensuring a high standard of departmental housekeeping is maintained at all times
* Any other adhoc duties / projects required by the Aftersales Manager
Person Specification
* Excellent customer service skills with a passion for working with people.
* Record of working within customer services or a customer-facing role in the retail industry.
* Able to take initiative and ownership of issues; is proactive, has a 'can-do' attitude.
* Previous Supervision/ leadership experience
* Willingness to learn, develop and keep up-to-date with technical/product information.
* Strong organisational and prioritisation skills.
* Strong people/communication skill
* Is a team player willing to support your colleagues
* Has the ability to build relationships and display empathy
* Holds a full UK driving licence.
About us:
Established some eighty years ago and today one of the most prominent family-owned motor retail groups in England; we are also recognised as one of the most successful specialists in the sale of pre-owned cars. Currie Motors' business philosophy is encapsulated in the internationally known slogan "Nice People to Do Business With".
Our personal and transparent service has helped us to become one of London's most respected dealership groups, and the quality of our service sees many satisfied motorists return for their future motoring needs.
What's on offer:
* Workplace Pension Scheme
* Cycle to Work Scheme
* Eyecare Vouchers
* Loyalty & Long Service Awards
* Life Insurance
* Employee Assistance programme
* Employee Discounts
* Car Leasing Scheme
* Training and on-going development with the Award-Winning Toyota Academy
* Opportunity for career progression
Job Type: Full-time
Work Location: In person