Field Service Engineer – Plymouth
Department: Service - Field Service
Employment Type: Permanent - Full Time
Location: UK/Field based
Reporting To: Field Service Manager
Description
We’re looking for an experienced Field Service Engineer to support and maintain customer technology across a large territory.
This is a hands‑on role combining electro‑mechanical repair, Windows‑based diagnostics, and basic networking to keep customer sites operating reliably.
You’ll be trusted to work independently from day one — managing your workload, communicating professionally on site, and delivering a high‑quality service aligned to agreed service levels (SLAs).
Field-based (home‑start) | Company Vehicle | Full Training Provided | Driving Licence Required.
Key Responsibilities
What you’ll do (day to day)
Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time‑critical issue.
* Diagnosing faults efficiently using a structured approach (symptoms > logs/data > root cause > fix).
* Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
* Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
* Repair and maintain electro‑mechanical systems (modules, sensors, motors, transport mechanisms, power components).
* Carry out preventative maintenance to reduce downtime and improve reliability.
* Provide clear customer updates and set expectations during service activity.
* Complete accurate job documentation (work completed, parts used, findings, next steps) to support first‑time fix and audit quality.
* Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
Service levels & priority work (SLAs)
* You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
* Most work is planned and scheduled. When a customer has a time‑critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first‑time fix and minimal disruption.
What we’re looking for
Essential:
* Proven field service experience in a customer environment (ideal backgrounds include ATMs, printers/MFDs, EPOS, kiosks, vending, security systems, cash‑handling or similar technology).
* Strong fault‑finding ability across electro‑mechanical systems.
* Confident using a Windows laptop for diagnostics, reporting, and communication.
* Networking competence: LAN/Ethernet, IP addressing, connectivity checks, and accessing device interfaces.
* Excellent customer service and communication skills (written and verbal).
* Ability to efficiently manage your day based on priorities and workload in conjunction with your Regional Service Controller.
* Full UK driving licence.
* Networking self‑check (expected): If you can set a static IP, log into a router/switch, confidently troubleshoot a “no connection issues” and logically understand networking basics — you’ll be comfortable in this role.
Desirable:
* Experience adhering to SLAs and managing high‑priority callouts.
* Understanding of health & safety in the field (risk awareness, safe working, customer site standards).
* Experience with hardware/software upgrades, device configuration, or remote support tools.
* Coaching/mentoring ability (supporting less experienced engineers).
Job Benefits
With Glory, you will be working for an Investors in People Gold accredited company.
* 25 days' holiday a year plus bank holidays with the opportunity to buy up to five additional days
* Company vehicle that is available for private use
* Tools and parts support
* Competitive company pension scheme
* Ongoing training and development
* Private medical insurance for all employees (enhanced membership can be purchased for other family members)
* Dental insurance for all employees
* Life assurance
* Income protection scheme
* Employee assistance programme
* Employee Wellbeing events and Mental Health First Aiders
* Employee My Benefits portal offering extensive retail discount
#J-18808-Ljbffr