Job Description
We have a fantastic part time opportunity for a Customer Service Advisor to join our team at Southampton Coach Station.\n\nShifts will be Sunday 09:50- 17:05 and Saturday 07:20-17:05\n\nThe Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite in Southampton Coach Station answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met. \n\nSuccessful applications will be invited to attend an onsite assessment on Thursday 12th June.\n\nWhat you'll do...\n\nTo consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.\n\nBe fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy\n\nAssist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment\n\nPromote a cohesive, empowered and engaged working environment\n\nCarry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department\n\nWhat you'll need...\n\nEnglish language skills\n\nExperience of front-line customer service in a fast paced environment\n\nPositive attitude to customer service and personal development\n\nAbility to work in a team or independently on your own initiative\n\nGood levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time\n\nThe ability to work shift patterns including weekends and bank holidays\n\nWhat we offer in return for your hard work and commitment…\n\nFree Coach travel for yourself on the National Express network\n\nComplimentary coach travel for a Nominated Person on the National Express network\n\nA free smart comfortable uniform\n\nA company pension\n\nAccess to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing\n\nPrivate online GP service\n\nExclusive benefits and savings from thousands of the UK's largest retailers and service providers\n\nEndless opportunities for progression within the business\n\nNational Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. \n\nWe are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.\n\nWe reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.\n\nThings to Note...\n\nAt National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.\n\nAs part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment