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Head of operation delivery & governance

Neath
Marston Holdings
Head of operations
Posted: 8 July
Offer description

Head of Operational Delivery & Governance

Be the driving force behind world-class operational delivery.

At Videalert, part of the Marston Holdings Group, we don’t just deliver technology — we transform cities through smart, sustainable transport solutions. As our new Head of Operational Delivery & Governance, you'll lead from the front, ensuring seamless execution of strategic projects while building a culture of excellence and continuous improvement.

What You’ll Be Doing:

Leading and developing the Project Management Office (PMO)

Overseeing end-to-end delivery of technology projects across scope, schedule, budget & quality

Collaborating across Service Management, Operations, and Finance to align with business objectives

Driving forecasting accuracy across 3, 6, and 12-month horizons, supporting EBITDA growth

Mentoring Project and Service Delivery Managers to elevate team performance

Being the go-to escalation point for high-impact client delivery

Championing process optimisation and project governance across the function

Tracking KPIs, manage resource allocation, and drive delivery excellence

Promoting a culture of innovation, collaboration, and accountability

What You’ll Need:

PRINCE2 Practitioner qualification (Essential)

Proven track record in SaaS/HaaS project delivery

Strong financial and resource management skills

Experience leading large-scale, cross-functional teams

Proficiency in Agile and Waterfall methodologies

Exceptional client communication and stakeholder management

(Desirable: ITIL, HALO ITSM, Jira, Microsoft Project)

A strategic and naturally collaborative mindset

Why Join Us?

Healthcare cash plan

Discounts on retail, travel, socialising & more

Cycle to work scheme

Enhanced parental leave (subject to eligibility)

25 days holiday + bank holidays

Play a pivotal role in transforming how technology serves transport

Work in a company that values governance, quality, and customer success

Collaborate with some of the most innovative minds in the industry

Ready to lead the future of operational delivery? Apply today

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