Head of Operational Delivery & Governance
Be the driving force behind world-class operational delivery.
At Videalert, part of the Marston Holdings Group, we don’t just deliver technology — we transform cities through smart, sustainable transport solutions. As our new Head of Operational Delivery & Governance, you'll lead from the front, ensuring seamless execution of strategic projects while building a culture of excellence and continuous improvement.
What You’ll Be Doing:
Leading and developing the Project Management Office (PMO)
Overseeing end-to-end delivery of technology projects across scope, schedule, budget & quality
Collaborating across Service Management, Operations, and Finance to align with business objectives
Driving forecasting accuracy across 3, 6, and 12-month horizons, supporting EBITDA growth
Mentoring Project and Service Delivery Managers to elevate team performance
Being the go-to escalation point for high-impact client delivery
Championing process optimisation and project governance across the function
Tracking KPIs, manage resource allocation, and drive delivery excellence
Promoting a culture of innovation, collaboration, and accountability
What You’ll Need:
PRINCE2 Practitioner qualification (Essential)
Proven track record in SaaS/HaaS project delivery
Strong financial and resource management skills
Experience leading large-scale, cross-functional teams
Proficiency in Agile and Waterfall methodologies
Exceptional client communication and stakeholder management
(Desirable: ITIL, HALO ITSM, Jira, Microsoft Project)
A strategic and naturally collaborative mindset
Why Join Us?
Healthcare cash plan
Discounts on retail, travel, socialising & more
Cycle to work scheme
Enhanced parental leave (subject to eligibility)
25 days holiday + bank holidays
Play a pivotal role in transforming how technology serves transport
Work in a company that values governance, quality, and customer success
Collaborate with some of the most innovative minds in the industry
Ready to lead the future of operational delivery? Apply today