Client Projects Coordinator (Client Advocate)
Location: Watford or Liverpool
Hours: 37.5 per week
Department: Client Delivery
Make an impact. Shape the client experience. Drive delivery excellence.
We’re looking for a proactive, relationship‑driven Client Projects Coordinator to act as the dedicated advocate for our clients — ensuring every project is delivered on time, in full, with clear communication and a brilliant customer experience.
If you thrive in a fast‑paced environment, love bringing order to complexity, and enjoy being the go‑to person who keeps everything moving, this role will suit you perfectly.
What you’ll be doing
* Owning all client work packages within your workstream — from scheduling to completion
* Acting as the main point of contact for clients, ensuring they always know the status of their projects
* Coordinating internal teams (Technical, Operations, Client Delivery) to keep deliverables on track
* Leading and chairing client meetings with confidence
* Monitoring progress, identifying risks, and driving actions to hit monthly and annual delivery targets
* Supporting continuous improvement across processes, systems and client engagement
* Helping ensure contracts are produced within the 5‑day service commitment
What you’ll bring
* Experience managing client projects, communications and delivery timelines
* Strong organisational skills with the ability to prioritise across multiple tasks and stakeholders
* Confident communication, negotiation and influencing skills
* A calm, professional approach — even under pressure
* Accuracy, attention to detail and a naturally inquisitive mindset
* Good understanding of project management principles
* Competence with CRM systems, Microsoft Project and general IT tools
* Knowledge of SAP or the certification/construction industry is a bonus
Why join us?
You’ll play a key role in shaping the client journey, building long‑term relationships and ensuring our technical teams can focus on what they do best. This is a role where your ownership, energy and problem‑solving skills genuinely make a difference