As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve working in our post office, bakery, online services or supporting home‑delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: you'll keep our shelves stocked, support sales, promote Co‑op membership and connect with local and national charities.
Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, handling transactions at the post office counter and supporting daily operations
* Support store performance through merchandising, stock accuracy and HR processes
* Champion Co‑op through community engagement and membership growth
Qualifications
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising or team management (experience not essential)
Benefits
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to your pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro‑rata, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Cycle to work scheme
* Market‑leading policies to help you through life's big moments, holidays starting from 36 days holiday per year (includes bank holidays)
* 30% off Co‑op branded products in our food stores
* Pension with up to 10% employer contributions
* Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
* Services to support your physical, mental and financial wellbeing
Success Profile
* Driving Innovation
* Forging Relationships
* Co‑operation
* Inspirational Communication
* Supporting Change
Our Co‑op Culture
At Co‑op you'll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders. We prioritize work/life balance and support you in building your career while caring for your wellbeing.
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