About the job
The Change & Release Manager role exists centrally within the Office of the CIO function. The role will oversee the planning, scheduling, and control of changes and releases to the IT production environment. This role ensures that all changes are implemented with minimal disruption to IT services and that releases are delivered efficiently and effectively.
What you'll be doing
1. Lead the assessment, analysis, and approval of change requests.
2. Chair the Change Advisory Board (CAB) meetings to review and authorize changes.
3. Lead the assessment, analysis, and approval of Release requests according to the Release Review Board process.
4. Work with cross-functional teams to ensure forward planning and alignment on successful release delivery.
5. Own and continuously improve the Change Management and Release Review Frameworks, Policies, standards, processes aligning to ITIL v4 and modern delivery models (Agile/DevOps).
6. Enforce governance standards across all change types (emergency, normal), with clear change classifications and approval paths.
7. Develop and maintain dashboards to track success/failure rates, volume, service impact, release cadence, and change "hot spots."
8. Highlight systemic trends, recurring weak points, and improvement opportunities.
What you'll need to be successful
We're looking for the following skills and experience. If you don't have all of these but think you could be a good fit for the role, get in touch.
9. Data, Reporting & Continuous Improvement.
10. Stakeholder Partnering, Leadership & Enablement.
11. Coaching and training experience to uplift change maturity across the organisation.
12. ITIL v4 Intermediate, or advanced.
13. DevOps, Agile or Lean certifications.
14. RCA or problem-solving training (e.g., 5 Whys, Kepner-Tregoe).
Why should you join us?
ICBC Standard Bank Plc (ICBCS) is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and markets. We benefit from a unique Chinese and African parentage and an unrivalled global network and expertise. We're headquartered in London, with operations in Shanghai, Singapore and New York.
We're a diverse and close-knit global team. We put people first, giving talented, self-driven professionals the flexibility, rewards and freedom to grow their expertise and realise their potential.
Our vison statement, "Be Yourself, Succeed Together" underpins our drive for an open and transparent culture which values difference, enabling everyone to thrive whilst being themselves. We have an active E, D&I forum and we're growing other employee network groups, including for women and neurodiversity.
We're committed to the principle of equal opportunities. All applicants will be treated equally and will be considered on their merits and skills without discrimination.
What's in it for you?
15. Financial market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
16. Hybrid working the option to work remotely up to two days per week, depending on the role.
17. Family - 6 months fully paid maternity leave and enhanced shared parental leave. Coaching for family leave returners and access to emergency care via My Family Care. Miscarriage and menopause policies.
18. Wellbeing - private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange and an Employee Assistance Programme.
19. Community paid volunteering leave and Give As You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners.
20. Development a suite of opportunities to build the skills you need to excel in your role
If you're excited about becoming part of our team, get in touch. We'd love to hear from you!
ICBCS has appointed Robert Walters Outsourcing (RWO) to manage its recruitment process and Preferred Supplier List (PSL). Unsolicited CVs sent directly to ICBCS or its staff from non-PSL agencies will not be accepted and no fees will be paid for such submissions.