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Customer Service Advisor - Natwest/Ulsterbank Belfast (Glengormley), Ballymena
Client: Teleperformance
Location: Ballymena, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 14.06.2025
Expiry Date: 29.07.2025
Job Description:
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
* Save on commuting costs with only 1 day in the office each week
* Cut down daily expenses - less spent on travel, lunches, and workwear
* Ideal for maintaining a work-life balance while still being part of a team
Details
* Start date: 7th July 2025
* Location: Natwest, Belfast City Centre
* Shifts: Full time - 40 hrs per week - hours between 07:00 and 23:00
What you get from us!
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial and Legal Advice
* Critical Illness Cover – up to £10,000
* Cycle to Work Scheme
* Holiday Purchase Scheme
* Length of Service Awards
* Monthly Inspire Awards – For top performers
* Refer-A-Friend bonus up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Support
About the Job!
You will provide proactive and reactive customer service to ensure clients meet their financial arrangements aligned with their goals. You will receive comprehensive training and support in your role.
Key Responsibilities
* Deliver outstanding customer service at first contact
* Educate customers on banking options suited to their needs
* Complete processes accurately and compliantly for a seamless experience
* Take appropriate actions to ensure positive customer outcomes and review gaps proactively
Join us as a Customer Service Advisor
* Provide excellent service, considering customer needs and financial goals
* Assist customers in choosing suitable banking solutions
* Complete processes meticulously to ensure a smooth customer journey
What you'll do
Conduct financial reviews, manage your schedule, and balance proactive and planned customer interactions. Your duties include supporting the bank’s operations, maintaining team relationships, resolving complaints swiftly, and ensuring customer satisfaction.
The skills you'll need
* Experience in customer service and relationship management
* Strong organizational and time management skills
* Excellent verbal and written communication skills
* Experience working within a regulatory environment
* Proficiency in Microsoft Office
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