IT Support Engineer
6 Month Contract – (Inside IR35) Up To £235/Day
Nottingham – Onsite
We are recruiting a 2nd Line IT Support Engineer to support an MSP client. This is an Inside IR35 contract, primarily onsite, providing hands-on technical support.
This role is ideal for a proactive, customer-focused engineer who enjoys troubleshooting, working closely with users, and supporting core IT systems in a fast-paced environment.
Key Responsibilities
Provide 2nd line technical support to end users, both desk-side and remotely
Diagnose and resolve hardware, software, and network issues
Support and maintain Windows Server environments, including routine checks and basic administration
Manage and respond to incidents, service requests, and changes via ServiceNow
Troubleshoot issues related to Active Directory, user accounts, permissions, and group policies
Install, configure, and support desktop and laptop devices, peripherals, and printers
Assist with server, storage, and infrastructure support where required
Perform routine maintenance tasks, updates, and system checks
Escalate complex or unresolved issues to 3rd line engineers
Ensure all work is documented clearly and completed in line with SLAs
Provide clear communication and a professional level of customer service at all times
Key Requirements
Minimum 4 years of experience in a 2nd line IT support role
Strong hands-on experience with Windows Server
Good understanding of Microsoft technologies (Windows OS, Active Directory)
2+ years of experience working within an MSP environment
Strong troubleshooting and problem-solving skills
Confident in communicating with users at all levels
Ability to work onsite and take ownership of support issues
If you're a hands-on IT Support Engineer seeking a stable contract with consistent on-site work, we'd like to hear from you.
Apply Now