Customer Services Coordinator Regional Housebuilder £25,000 Package Yorkshire We are working with a highly respected Housebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. Looking to recruit aCustomer Services Coordinatorto join the Yorkshire Region reporting to the Regional Customer Services Manager You will be responsible for delivering exceptional levels of Customer Service for our Customers. Key Functional Areas Ensure contact is made with every customer following legal completion and maintained throughout the developers 24-month warranty period Effective and professional communication with customers to correctly manage customer expectations To issue documentation as and when required or requested to assist the homeowner in the use and understanding of their new home To ensure accurate and speedy data input into the customer service operating system Salesforce Ensure the correct and effective co-ordination of remedial tasks with the emphasis of resolving matters in a timely manner, whilst confirming actions to the customer Create positive working relationships with contractors and all other departments Effective communications with contractors and other third parties to ensure business SLA compliance Deal effectively with all incoming communications such as telephone calls and emails, entering details accurately on to Salesforce in a timely manner To act professionally, courteously and with dignity and control at all times with customers, internal and external colleagues and subcontractors alike to uphold the core values of the business. To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork completed. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential.