Customer Engagement Lead
Salary: £36k
North East England
Hybrid role
At Grafton Recruitment we are excited to be working with a values-driven organisation that plays a vital role in a communities across the North East. We are seeking a passionate and experience Customer Engagement Lead to help the shape and deliver inclusive engagement strategy.
THE ROLE:
As the Customer Engagement Lead you will:
* Design and implement a wide- reaching customer engagement approach using a blend of digital and face to face methods, helping to remove barriers and ensure inclusive participation across diverse resident groups.
* Develop effective systems for gathering and sharing resident feedback and lived experiences, ensuring their voices are clearly represented in internal decision making processes.
* Lead the creation and rollout of suite of digital engagement tools, including polls, surveys and online forums.
* Organise and facilitate community events and engagement initiatives aimed at fostering meaningful conversations with residents.
* Identify opportunities for service improvement.
* Ensure compliance with relevant regulatory expectations.
* Manage a Customer Engagement Coordinator.
THE CANDIDATE:
Successful candidate will demonstrate:
* Strong communications skills and ability to build trust.
* Proven track record of managing engagement, involvement and scrutiny projects from beginning to end.
* Experience with digital engagement platforms and tools.
* Confidence to work with a range of internal and external stakeholders, including senior leaders.
* Excellent spoken, written and visual communication skills and relationship-building abilities.
* Ability to work at pace and can prioritise and project manage a number of tasks at once.
HOW TO APPLY:
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Matthew Foster on: matthew.foster@grafton.comWe are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy and https://uk.grafton-recruitment.com/en/privacy-policy-1 for our privacy policy.
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